ObjectiveThrough this course you will learn the key skills and the techniques to handle conflict, crisis and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated “I want to be right at all cost” person, you will learn the communication and soft skills to deal with all situations where conflict arises.
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Sample Questions
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chapter_1.pptx | |
File Size: | 996 kb |
File Type: | pptx |
chapter_2.pptx | |
File Size: | 1000 kb |
File Type: | pptx |
chapter_3.ppt | |
File Size: | 1389 kb |
File Type: | ppt |
chapter_4.ppt | |
File Size: | 1230 kb |
File Type: | ppt |
Other slides will be uploaded soon.....
Reference Books
Case Study/ Assignment
hrm_assignment_on_managing_conflict_in_workplace.docx | |
File Size: | 618 kb |
File Type: | docx |